This Refund Policy explains when and how refunds are issued for donations made through XtraPoint. XtraPoint is a DBA of LaCore Payments Technologies, Inc. Because your contributions support a designated organization, refund eligibility depends on whether the funds have already been transferred to that organization.
Refund eligibility
You may be eligible for a refund in the following circumstances:
- Unauthorized transactions — a charge you did not authorize.
- Duplicate charges — the same donation processed more than once.
- Technical or processing errors — an incorrect amount, or a charge caused by a system error.
- Pending donations — a contribution that has not yet been transferred to the designated organization.
Donations transferred to a designated organization
Once a donation has been transferred to the designated organization you selected, XtraPoint may no longer be able to issue a refund. In those cases, please contact the designated organization directly; we will help coordinate a resolution where we can.
How refunds are issued
Approved refunds are credited back to the original payment method used at the time of the donation, including Apple Pay where applicable. Refund timing depends on your bank or card issuer and typically appears within 5–10 business days after approval.
How to request a refund
To request a refund, contact us at support@xtrapoint.com and include the transaction date, amount, the payment method used, and a brief description of the issue. See our Support page for full contact details and hours.
Changes to this policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of XtraPoint after changes are posted constitutes acceptance of the updated policy.