Contact us
- support@xtrapoint.com
- Hours
- Monday–Friday, 9:00 AM–5:00 PM CST
- Mailing address
- LaCore Payments Technologies, Inc.
900 Wilmeth Rd
McKinney, TX 75069
United States
Order support
For questions about an order, please include your order number, full name, the email address used at checkout, and a brief description of the issue.
Apple Pay orders
We accept Apple Pay for eligible online purchases. If you used Apple Pay, your payment is processed securely using the card you selected in Apple Wallet. We do not receive your full card number.
For order changes, shipping questions, returns, or refunds, please contact us directly using the support information above.
Returns and refunds
Refunds are issued according to our Refund Policy. Approved refunds will be credited back to the original payment method used at checkout, including Apple Pay where applicable.
Response time
We typically respond to support requests within 1–2 business days.